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FAQ
Where can I buy tickets to a show?
Some dates are sold right here on our own site, others through the box office of the specific venue or event. A purchase link is on each show's page in the Schedulesection, and in the production's own description.
What do the age ratings 12+, 16+, 18+ mean?
This is the age rating required by Russian law on protecting children from harmful information (No. 436-FZ). It's shown on every listing and production page — use it when planning a visit with children.
Can I pay with a Pushkin Card?
Where a show takes place at a state venue that accepts the Pushkin Card, this is marked on the show's card in the Schedule. If there's no mark, check with that specific venue's box office — we don't always know this in advance for touring shows.
How do I get a refund or exchange a ticket?
Refunds and exchanges follow the rules of the venue or service where you bought the ticket — we don't sell tickets ourselves and can't process a refund on the seller's behalf. There's usually a link to the terms next to the buy button on the show's page.
What happens if a show is postponed or cancelled?
The venue or service where you bought the ticket will let you know — that's also where you'll find information about rescheduling, cancellation, or refunds. Keep an eye on the schedule at aelita-production.ru — we'll update the date there too, as soon as it's known.
How do I find out about new dates and premieres?
Subscribe on the Schedule page — leave your email or message our Telegram bot. Announcements also go out on our social media: VKontakte, Telegram, YouTube, Dzen.
Can AELITA PRODUCTION bring a show to my city?
Yes, we're open to touring and partnering with venues. Tell us about your venue and preferences via the Collaborate section — we'll get back to you to discuss the details.
Didn't find an answer? Write to us directly — we'll reply within one business day.
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