FAQ

Where can I buy tickets to a show?

Some dates are sold right here on our own site, others through the box office of the specific venue or event.

• A purchase link is on each show's page in the Schedule section, and in the production's own description.
• Buy only through links on our site: a ticket bought from resellers or on copycat sites may turn out to be invalid.

How do I get my ticket, and do I need to print it?

The ticket is electronic: a PDF with a QR code arrives by email right after payment.

• No need to print it — just show the QR code on your phone screen at the entrance.
• It is best to save the ticket on your phone in advance: there may be no signal at the venue.

The ticket email didn't arrive — what should I do?

Check your Spam and Promotions folders.

• If you have an account with the same email you used for the purchase, you can get the ticket again with the “Email me the tickets” button in “My tickets”.
• Still nothing — write to aelita.production@yandex.ru with your order number and we will send it again.

How do I get a refund or exchange a ticket?

If you bought the ticket on our site, fill in the application on the ticket refund page (in Russian): you will need the order code from the ticket email and the email or phone number you gave at purchase.

• How much is refunded depends on how many days before the show you apply — the terms are in the public offer (section 6).
• There is no separate exchange service: you can return the ticket and buy a new one for another date.
• If you bought the ticket at a venue box office or through another service, refunds and exchanges follow their rules — we cannot process them on another seller’s behalf.

What happens if a show is postponed or cancelled?

If you bought the ticket on our site, we will let you know by email and phone from the order.

• If the show is cancelled, we refund the full price to the same card ourselves — no application needed.
• If it is rescheduled, the ticket is valid for the new date, and if the new date does not suit you, we refund the full price on application.
• If you bought the ticket at a venue box office or through another service, the seller will notify you and handle the refund.
• Either way, we publish the new date in the Schedule.

Can I come in after the show has started?

Once the show starts, the hall is closed.

• Latecomers are let in at the interval; if the show has no interval, you will not be able to come in, and the ticket price is not refunded in that case.
• Some shows have a different arrangement — then it is stated on the show page.
• The venue usually opens no earlier than an hour before the start — please arrive a little early.

Does a child need a ticket?

Yes — every audience member needs their own ticket regardless of age, even a child held on your lap. Please check the show’s age rating.

What do the age ratings 12+, 16+, 18+ mean?

This is the age rating required by the Russian law on protecting children from information harmful to their health and development (No. 436-FZ).

• It is shown on every poster and show page — please take it into account when planning to bring children.
• For 18+ shows, you may be asked for an ID showing your age at the entrance.

Can I pay with a Pushkin Card?

Where a show takes place at a state venue that accepts the Pushkin Card, this is marked on the show's card in the Schedule.

• If there's no mark, check with that specific venue's box office — we don't always know this in advance for touring shows.

What is not allowed at a show?

Taking photos, filming or recording audio is not allowed without our permission — the shows are protected by copyright.

• You may not bring food or drinks into the hall, come with animals (except guide dogs) or come intoxicated.
• Our productions may use strobe lights, loud sound, stage smoke and actors working very close to the audience — if this matters to you, check the description on the show page.
• The full rules are in the visiting rules.

How do I use a gift card?

Enter the code from the certificate when buying tickets on our site — in the “I have a gift card” field.

• You don’t have to spend the whole amount at once: the balance stays on the card.
• You can check the balance on the gift card page.

How do I cancel a registration for a free event?

Use the link in the registration confirmation email, or go to your account, “My event registrations”. Your place will go to someone else.

How do I find out about new dates and premieres?

Subscribe on the Schedule page — leave your email or message our Telegram bot. Announcements also go out on our social media: VKontakte, Telegram, YouTube, Dzen.

Can AELITA PRODUCTION bring a show to my city?

Yes, we're open to touring and partnering with venues. Tell us about your venue and preferences via the Collaborate section — we'll get back to you to discuss the details.