Public Offer Agreement

This document is a public offer of LLC “AELITA PRODUCTION” (hereinafter — “Contractor”) and contains all material terms of the agreement for the provision of information and other services.

1. General Provisions

1.1. This Offer is addressed to any legally capable individual (hereinafter — “Client”) who has expressed willingness to purchase the Contractor's services.

1.2. Acceptance of this Offer is deemed to occur upon payment by the Client. The Agreement is considered concluded from the moment payment is received.

1.3. Contractor: LLC “AELITA PRODUCTION”, TIN 4000027320, KPP 400001001, OGRN 1254000006644, address: 248016, Kaluga region, Kaluga, Lenin St., 51.

1.4. This Offer may be amended by the Contractor unilaterally. The new version takes effect from the moment of publication.

2. Subject Matter

2.1. The Contractor provides the Client with access to informational materials, masterclasses, events (online and offline), chats, electronic tickets to performances and other services within the “AELITA PRODUCTION” project.

2.2. The Client pays for services in the manner and on the terms established by this Agreement.

2.3. Tickets to individual events may be sold by the Contractor either directly on the Site or through an authorized partner ticketing operator. The actual point of sale for a given event is indicated on that event's page. Where a ticket is purchased through a partner, that partner's rules and terms apply in addition to this Offer, to the extent they do not conflict with it.

3. Rights and Obligations of the Parties

3.1. The Contractor is entitled to: amend the event programme, participant composition and content with prior notice; engage third parties; block the Client's access upon breach of Agreement terms without refund; amend this Offer.

3.2. The Contractor undertakes to: provide the Client with paid access within the established timeframe; ensure proper quality of services; maintain confidentiality of the Client's personal data.

3.3. The Client is entitled to: access paid services; contact support regarding service provision.

3.4. The Client undertakes to: pay for services in full; provide accurate data; not transfer access to third parties; not record, copy or distribute the Contractor's materials; not use materials for commercial purposes without written consent; comply with event conduct rules; when purchasing a ticket to an age-restricted event, be solely responsible for the attendee's compliance with that restriction.

4. Cost and Payment Procedure

4.1. The cost of services is indicated on the Website. For seated tickets, the cost depends on the selected seat (price zone), shown on the seating chart at the time of purchase.

4.2. Payment is made in full prior to the commencement of services.

4.3. Payment on the Site is processed through the YooKassa payment service (operator — YuMoney NBCO LLC, OGRN 1127711000031, INN 7750005725, licensed by the Bank of Russia to conduct banking operations) by bank card or another method available in the YooKassa interface. The Customer's card details are not transferred to or stored by the Contractor — payment processing takes place on YooKassa's side.

4.4. The ticket price shown on the Site is final. The Contractor charges no service, commission or other additional fee on top of that price. When a ticket is refunded, the amount is calculated from the full price paid by the Customer, with no deductions in favour of the Contractor.

5. Personal account

5.1. For most services, payment on the Site is available only through a personal account — the Customer must register by providing an email address and password. The email domain does not matter.

5.2. Exception — purchases explicitly marked on the Site as available without registration: on-site programme booklets (contact details not required — purchased directly at the venue counter, a paper copy is handed out on the spot).

5.3. Tickets to performances are purchased only through a personal account. A valid email address is mandatory — the electronic ticket is sent to it; it may differ from the address used to register the account.

5.4. The Customer is solely responsible for keeping their account password (where an account was used) secure and for any actions performed using it.

5.5. Processing of personal data related to the personal account and to purchases made without registration (email address, password hash where an account exists, purchase history, and for tickets — additionally the name, selected seat, and the ticket's redemption status) is carried out in accordance with Section 11 of this Agreement and the Personal Data Processing Policy of the Contractor.

6. Refunds and termination of the Agreement

6.1. A refund request is submitted via the ticket refund form on the Site or to aelita.production@yandex.ru. The date of application is the date the request is submitted; when submitted through the form it is recorded automatically. The refund is made within 10 days of receipt of the request, where grounds provided by law exist.

6.1.1. The refund is made to the same bank card (or other payment instrument) used for the payment. The period specified in clause 6.1 is the period within which the Contractor issues the refund instruction; the actual crediting of funds depends on the bank servicing the Customer’s card and may take several additional banking days.

If a refund to the original card is impossible (the card has been closed, has expired, or the account is blocked), the Customer shall send to aelita.production@yandex.ru a request specifying other bank details for the transfer, together with a document confirming that those details belong to the Customer.

6.2. For subscription and other continuing services (in particular, the book concierge), upon termination at the Customer's request the refund is calculated taking into account services actually rendered and expenses incurred, using the formula: Sr = So − (So × k), where k is the execution coefficient: 0.3 — after 3 days; 0.5 — 14 days; 0.7 — 60 days; 0.9 — 120 days from the service commencement date. Refunds and cancellation of the AELITA COMMUNITY subscription are governed by section 14.

6.3. Refunds for tickets to performances (and other ticketed shows) are governed not by the formula in clause 6.2, but by special rules — Russian Government Resolution No. 1491 of September 18, 2020, “On approving the Rules and conditions for the return of tickets... in the event of a visitor's refusal to attend,” adopted pursuant to Article 52.1 of the Fundamentals of Russian Federation Legislation on Culture. aelita.production@yandex.ru stating the order number; the decision is made within the timeframe set by those Rules. The electronic ticket is a strict-accountability form of the established format.

6.3.1. The refund amount where the Customer declines to attend the event (other than in cases of the Customer’s illness, the death of a family member or close relative, or the replacement, cancellation or postponement of the event at the Contractor’s initiative — clause 6.3.3 applies to those) is, in accordance with parts eleven and twelve of Article 52.1 of the Fundamentals of Legislation of the Russian Federation on Culture:

• 10 or more days before the event — 100% of the ticket price;
• less than 10 but at least 5 days before — 50% of the ticket price;
• less than 5 but at least 3 days before — 30% of the ticket price;
• less than 3 days before the event — non-refundable.

6.3.2. Where the Customer declines to attend due to their own documented illness, or the death of a family member or close relative, the full ticket price is refunded provided the refund request is submitted no later than the day of the event, with supporting documents (a copy of a medical certificate/sick note, or a copy of a death certificate together with proof of the relationship) submitted within 14 days of the event. The request is filed using the form approved by Order No. 351 of the Ministry of Culture of Russia dated 22.03.2021 — download: illness form, relative's death form(Russian-language official forms). For refunds on other grounds (clause 6.3.1) — general refund request form; the completed form can be attached to an email to aelita.production@yandex.ru — no separate in-person visit is required.

6.3.3. Cancellation, replacement or postponement of an event at the Contractor’s initiative. If an event is cancelled, replaced with another event or postponed to another date, the Customer is refunded 100% of the ticket price regardless of how many days before the event this occurred. The periods set out in clause 6.3.1 do not apply in this case.

The Contractor notifies the Customer of a cancellation, replacement or postponement at the email address and phone number provided when placing the order, and also publishes the information on the event page on the Site.

If an event is cancelled, the refund is made by the Contractor without a request from the Customer — to the same bank card used for the payment. If an event is postponed, the ticket remains valid for the new date; if the new date does not suit the Customer, they send a refund request to aelita.production@yandex.ru quoting the order number.

6.3.4. Reservation: clauses 6.3.1–6.3.2 reflect our understanding of Article 52.1 of the Fundamentals of Legislation of the Russian Federation on Culture and of Decree No. 1491 as at the date of this version — this does not replace legal advice; in the event of a discrepancy with the law in force, the law applies.

6.3.6. Tickets purchased using a promo code or as part of a promotional offer are refunded on the general terms set out in this section. The refund amount is calculated from the price actually paid by the Customer, taking into account the discount applied. If the rules of a specific promotion set out different refund conditions, those rules are brought to the Customer's attention before the order is placed and are published on the relevant event's page.

6.4. A ticket that has been redeemed on entry (scanned at the door) is non-refundable.

6.5. If a ticket to a specific event was purchased through a partner ticketing operator (see clause 2.3), the refund request for that ticket is sent to that partner under its own rules, not to the Contractor directly.

6.6. The Contractor may unilaterally terminate the Agreement in the event of a material breach of its terms by the Customer, without a refund.

6.7. Rules of conduct at the event itself (entry, prohibited items, age restrictions, conduct in the hall) — a separate document, see Visiting Rules. Visiting Rules.

6.8. Ticket transfer. The Customer may transfer a Ticket free of charge to a third party once, via the Personal Account, no later than 3 (three) hours before the start of the event, by entering the recipient’s name and email address. On transfer, the Ticket is assigned a new QR code and the previously issued QR code is cancelled; the Ticket is sent to the recipient at the email address provided. A redeemed or refunded Ticket, or a Ticket to a cancelled event, cannot be transferred. Transferring a Ticket is not a resale of it. A refund for a transferred Ticket is made at the request of the Customer who paid for the Ticket, under the rules of this section — to the bank card used for payment; the Contractor also notifies the Ticket holder of the cancellation or postponement of the event and of the refund of the transferred Ticket. By entering the recipient’s details, the Customer confirms that the recipient agrees to their being passed to the Contractor for sending the Ticket.

7. Intellectual Property

7.1. All materials provided as part of the services are intellectual property of the Contractor or third parties.

7.2. The Customer is granted a limited, non-exclusive licence to use the materials solely for personal, non-commercial purposes.

7.3. Copying, distributing, publicly performing, or otherwise using the materials without the Contractor's consent is prohibited.

8. Liability of the parties

8.1. The Contractor is liable within the limits established by the laws of the Russian Federation.

8.2. The Contractor is not liable for the inability to provide services due to reasons beyond its control (platform or network failures, actions of third parties).

8.3. The Contractor's maximum liability is limited to the cost of services paid for but not rendered.

9. Force Majeure

9.1. The parties are released from liability for full or partial non-performance of their obligations under this Agreement if such non-performance results from circumstances of insurmountable force arising after the conclusion of the Agreement, which the party could neither foresee nor prevent by reasonable means, including: natural disasters, fire, epidemic; military actions, strikes, acts of state authorities; failures of power-supply or communication systems, actions of malicious software, and other circumstances beyond the reasonable control of the parties, including the illness or other inability to participate of performers, speakers and other persons involved in holding the event.

9.2. A party invoking force majeure shall notify the other party within a reasonable time by sending a message to aelita.production@yandex.ru, and shall, where possible, provide confirmation of the occurrence of such circumstances.

9.3. Where an event is cancelled, replaced or postponed due to force majeure, the refund rules set out in clause 6.3.3 of this Agreement apply. The occurrence of force majeure is not, in itself, grounds for compensating the Customer for losses beyond the ticket refund provided for in clause 6.3.3.

9.4. If force majeure circumstances continue for more than two months, either party may withdraw from further performance of the Agreement in the relevant part, without compensating the other party for losses arising from such withdrawal.

10. Simple Electronic Signature

10.1. The parties acknowledge that actions performed by the Customer in the personal account on the Site (including placing an order, submitting a refund request, or changing profile details) using the email address-and-password combination, as well as messages sent from the email address provided by the Customer upon registration or when placing an order, are deemed to have been performed (signed) by the Customer personally.

10.2. The combination of the Customer's email address and personal account password, and, in cases provided for by this Agreement, the Customer's email address alone, are recognised as the Customer's simple electronic signature within the meaning of Federal Law No. 63-FZ of 6 April 2011 “On Electronic Signatures.” The parties have agreed to use a simple electronic signature for signing documents and performing legally significant actions in the course of this Agreement.

10.3. The Customer undertakes to keep the personal account password and the email address provided at registration confidential and bears the risk of consequences arising from their disclosure to third parties. Actions performed using the Customer's credentials before the Contractor receives written notice of their loss or compromise are deemed to have been performed by the Customer.

11. Personal data

By accepting this Offer, the Client consents to the processing of personal data in accordance with the Privacy Policy. Personal Data Processing Policy of the Contractor.

12. Dispute resolution

12.1. Disputes are resolved through negotiation. Before going to court, a party sends the other party a claim. The Customer's claims are sent to aelita.production@yandex.ru and must state the substance of the demand, the order number and the circumstances on which the demand is based.

12.2. A claim is considered and a reply sent within 30 calendar days of its receipt, unless a shorter period is established by consumer protection legislation.

12.3. If no agreement is reached, the dispute is heard by a court in accordance with the legislation of the Russian Federation.

13. Final provisions

In all matters not covered by this Agreement, the parties are governed by the applicable legislation of the Russian Federation.

14. AELITA COMMUNITY subscription

14.1. Plans: main stream — 5,000 ₽ per month; entrepreneurs stream — 10,000 ₽ per month. The subscription gives participation in the book club of the chosen stream: meetings on the stream’s reading programme (four a month in the main stream; in the entrepreneurs stream — on the stream’s schedule), in person or online by video call, meeting recordings and the participants’ chat. Access is provided within one business day after payment: the organiser contacts the Customer and adds them to the stream chat; meeting dates are announced in the chat in advance.

14.2. The subscription is set up on the plan page and requires a Personal Account; the Customer gives a separate consent to automatic charges.

14.3. The first payment is made when subscribing; subsequent payments are charged monthly on the day of the month of the first payment (or on the last day of the month if there is no such day) from the saved payment method without additional confirmation. Until automatic payments are switched on (this is announced on the plan page and in the Personal Account), the Customer pays for each following month on the plan page: 3 days before the paid month ends, the Contractor sends an email with a payment link; the payment extends participation by one month from the end of the paid period; without payment, participation ends at the end of the paid period.

14.4. The Contractor notifies the Customer by email 3 days before each upcoming charge; a fiscal receipt is sent after each charge.

14.5. The Customer may cancel the subscription at any time in the Personal Account or via the link in an email. After cancellation no further payments are taken, and participation continues until the end of the paid period. On the Customer’s request (the “Cancel and refund” button in the Personal Account or an email to aelita.production@yandex.ru) made within 7 calendar days after a payment, the payment for that period is refunded in full; after 7 days, the cost of the unused days of the current paid period is refunded, in proportion to the number of days remaining. In both cases participation ends on the day of the request.

14.6. If a charge fails, the Contractor retries daily, no more than three times; after the third failed attempt the subscription is suspended and can be resumed only by subscribing again.

14.7. The price may be changed no earlier than 30 days after notice by email; a Customer who does not agree with the new price cancels the subscription.

14.8. Bank card details are stored by the payment operator (YooKassa); the Contractor stores only the payment method identifier, the card type, the last four digits of the card number and its expiry date.

14.9. Payment by a legal entity: by the Contractor’s invoice; payment of the invoice constitutes acceptance of the offer; the closing document is a certificate of services rendered; not subject to VAT.

14.10. A month of the subscription may be paid for with an AELITA PRODUCTION gift card in full or in part. A refund under clause 14.5 covers the amount paid in money.

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