Visiting Rules

These Rules govern attendance at ticketed events (performances and other shows) by AELITA PRODUCTION LLC (the “Company”) at venues used by the Company. By purchasing a ticket, the visitor confirms they have read and agree to these Rules.

1. Ticket and entry

1.1. The ticket is electronic, in the form of a QR code (see Public offer agreement, “Tickets to performances” section). At the door it is shown from a phone screen or printed — the attendant scans the code, the ticket is then marked as used and cannot be used again.

1.2. One ticket entitles one visitor to one seat (where seating is allocated) or to one admission (where seating is free). A separate ticket is required for every visitor regardless of age, including a child intended to be held on the lap.

1.2.1. Tickets for the Company's events are distributed by the Company itself through the site aelita-production.ru and through persons authorised by the Company under a contract. A ticket bought from anyone else, including resale platforms and copycat sites, may turn out to be invalid; the Company accepts no responsibility for such tickets, does not refund their price and does not compensate any difference in price.

1.3. The venue normally opens no earlier than one hour before the event begins; the exact time is given on the event page and/or on the ticket.

1.3.1. Once the event has begun, admission to the auditorium stops. A latecomer is admitted during the interval and takes their seat; at an event running without an interval, latecomers cannot be admitted. The ticket price is not refunded in this case: the service has been provided, and interrupting the performance would infringe the rights of the other members of the audience and of the performers. At particular events the venue may set a different procedure — this is stated on the event page.

1.4. The Company may refuse admission for an invalid, damaged, or already-used ticket.

1.5. A ticket grants a single entry. Leaving the hall during the interval does not require the ticket to be scanned again. If you leave the venue before the end of the event, re-entry is at the discretion of the venue administration.

1.6. The ticket is sent to the email address provided when placing the order and can be reopened from that email. If you cannot find the email, contact aelita.production@yandex.ru quoting your order number — the ticket will be sent again. The Company is not responsible for an inability to present the ticket at the entrance for reasons beyond the Company’s control (a discharged device, no connection, a damaged QR code image). We recommend saving the ticket to your device or printing it in advance.

2. Age restrictions

2.1. Every performance carries an age rating (e.g. 6+, 12+, 16+), shown on the event page and on the ticket itself.

2.2. The accompanying adult is responsible for a minor visitor's compliance with the age rating — the Company may, but is not obligated to, check age at the door.

2.3. A representative of the Company may request a document making it possible to establish a visitor's age where there is doubt as to compliance with the event's age restriction. If the visitor refuses to produce such a document, the Company may refuse admission to an event with an 18+ age restriction without refunding the ticket price.

3. Entry to the venue, security check and belongings

3.1. Entry to the venue may be through a control line, including with the use of technical means for detecting prohibited items. The control procedure is determined by the venue where the event is held.

3.2. If items prohibited from being brought in are found (section 4), or if the visitor refuses to undergo the check, the visitor is not admitted to the venue. The ticket price is not refunded in this case.

3.3. Outerwear, large bags, backpacks and suitcases should be left in the cloakroom where the venue operates one. The Company is not responsible for belongings left unattended by a visitor in the auditorium, the foyer or other parts of the venue.

3.4. Requirements as to the entry procedure, the operation of the cloakroom and permitted hand luggage sizes are set by the venue where the event is held and may differ.

4. What may not be brought in or done at the venue

Visitors may not:

• bring any weapons, sharp objects, pyrotechnics, flammable or corrosive substances;
• bring or consume alcohol, or attend under the influence of alcohol, drugs, or other intoxicants;
• bring animals, except guide dogs with the relevant documentation;
• photograph, film, or audio-record the performance without the Company's separate permission — performances are protected by copyright and related rights;
• bring food or drinks into the hall, unless explicitly permitted for a specific event.

5. Features of the events

5.1. The Company's events are contemporary theatre, dance performance and other forms of stage art. During a performance, artistic and technical devices perceptible to the audience may be used: abrupt changes of lighting and strobe light; considerable sound volume; stage smoke, aerosols and pronounced smells; open flame; performers working in close proximity to the audience and, at particular events, direct address to a spectator, involving them in the action and physical contact with a performer.

5.2. Information about the features of a particular event, where they are significant, is given on the page for that event. The Company recommends reading it before buying a ticket.

5.3. Visitors for whom these devices may be contraindicated — in particular in cases of photosensitive epilepsy, cardiovascular or respiratory conditions, or heightened sensitivity to loud sound or to smells — should assess in advance whether to attend and, if necessary, consult a doctor.

5.4. A visitor who does not wish to take part in interaction with the performers may inform a representative of the Company before the event begins.

5.5. The artistic solution of an event, including the devices listed above, is a creative choice and cannot be regarded as a defect in the service provided. Claims based on disagreement with the artistic solution are not grounds for refunding the ticket price.

6. Conduct in the auditorium

6.1. Before and during the performance, please switch mobile devices to silent.

6.2. During the performance, please do not leave or take seats and do not disturb your neighbours or the performers — if you need to leave, please wait for a pause or for the end of the event.

6.3. In the event of a breach of public order or of these Rules, or where the safety of other visitors is threatened, a representative of the Company may require the offender to leave the auditorium and, if they refuse, remove them from the venue without refunding the ticket price.

7. Photography and video recording at events

7.1. Photography, video and audio recording may take place at the Company's events. By buying a ticket and attending an event, a visitor accepts that they may appear in the frame and consents to the Company using such material to provide information about its activities, including for advertising purposes, without payment of any fee.

7.2. A visitor who does not wish to appear in the frame may inform a representative of the Company before the event begins.

7.3. At the venue where events are held, the Company operates video surveillance for the safety of visitors and staff and for the protection of property. A corresponding notice is displayed at the entrance to the venue. The procedure for processing video surveillance data is set out in the Personal Data Processing Policy.

8. Responsibility of the visitor

8.1. Visitors are themselves responsible for their state of health and assess for themselves whether they are able to attend an event.

8.2. Responsibility for a minor visitor, including for their health and safety, lies with the accompanying adult. Please do not leave children unattended at the venue.

9. Cast changes, postponement and cancellation of an event

9.1. The Company may replace performers without prior notice — a change of cast is not in itself grounds for refunding a ticket.

9.2. Where an event is postponed or cancelled on the Company's initiative, the refund rules established by the Public Offer, Section 6, apply.

9.3. If a civil defence signal (“Missile danger”, “Drone danger”, “Air raid alert” and others) is announced in the territory where the event is held, or in the event of a threat of a drone attack, the discovery of a suspicious object or another security threat, the event is suspended. Visitors must follow the instructions of representatives of the Company, the venue and the competent services: go to shelter or leave the venue by the evacuation routes without stopping to collect belongings.

9.4. Once the signal is lifted, the event may be resumed. If it cannot be resumed on the same day, it is deemed terminated due to force majeure; the ticket price is refunded under the Public Offer, Section 9.

9.5. While a signal is in effect or the threat level is raised, the Company may delay the start of the event, restrict or suspend entry, tighten security checks, change the seating and the order of entry, and postpone or cancel the event.

9.6. We recommend noting in advance the exits and shelters marked at the venue and, on the day of the event, following the Company's announcements on the Site, in the mailing list and in its official channels.

9.7. If an event is suspended, terminated, postponed or cancelled due to force majeure, the Company does not reimburse visitors' travel, accommodation or other expenses related to attending; the ticket price is refunded under the rules of the Public Offer.

10. Ticket refunds

Refund conditions and timeframes are set out in the Public Offer, Section 6 (“Refunds and Termination of the Agreement”), including refund request forms (general, illness, relative's death — per the form approved by Order No. 351 of the Ministry of Culture of Russia dated 22.03.2021).

A refund can be arranged on the ticket refund page: it shows which tickets in the order can be returned and gives a preliminary calculation of the amount.

11. Feedback

For questions before, during, or after an event: aelita.production@yandex.ru · +7 960 515-16-90.

See also: Public offer agreement · Privacy Policy · All documents