Visiting Rules

These Rules govern attendance at ticketed events (performances and other shows) by AELITA PRODUCTION LLC (the "Company") at venues used by the Company. By purchasing a ticket, the visitor confirms they have read and agree to these Rules.

1. Ticket and entry

1.1. The ticket is electronic, in the form of a QR code (see Public offer agreement, "Tickets to performances" section). At the door it is shown from a phone screen or printed — the attendant scans the code, the ticket is then marked as used and cannot be used again.

1.2. One ticket entitles one visitor to one seat (for assigned seating) or one entry (for general admission).

1.3. Doors-open time before the show and the latecomer policy depend on the specific venue and performance — see the event page and/or the ticket.

1.4. The Company may refuse admission for an invalid, damaged, or already-used ticket.

1.5. A ticket grants a single entry. Leaving the hall during the interval does not require the ticket to be scanned again. If you leave the venue before the end of the event, re-entry is at the discretion of the venue administration.

1.6. The ticket is sent to the email address provided when placing the order and can be reopened from that email. If you cannot find the email, contact aelita.production@yandex.ru quoting your order number — the ticket will be sent again. The Company is not responsible for an inability to present the ticket at the entrance for reasons beyond the Company’s control (a discharged device, no connection, a damaged QR code image). We recommend saving the ticket to your device or printing it in advance.

2. Age restrictions

2.1. Every performance carries an age rating (e.g. 6+, 12+, 16+), shown on the event page and on the ticket itself.

2.2. The accompanying adult is responsible for a minor visitor's compliance with the age rating — the Company may, but is not obligated to, check age at the door.

3. Prohibited items and actions

Visitors may not:

• bring any weapons, sharp objects, pyrotechnics, flammable or corrosive substances;
• bring or consume alcohol, or attend under the influence of alcohol, drugs, or other intoxicants;
• bring animals, except guide dogs with the relevant documentation;
• photograph, film, or audio-record the performance without the Company's separate permission — performances are protected by copyright and related rights;
• bring food or drinks into the hall, unless explicitly permitted for a specific event.

4. Conduct during the show

4.1. Please silence mobile devices before and during the performance.

4.2. During the performance, please do not leave or occupy seats, or disturb neighbours and performers — if you need to step out, please wait for a pause or the end of the event.

4.3. In the event of a breach of public order, these Rules, or a threat to other visitors' safety, a Company representative may require the offender to leave the hall, and, if refused, may remove them from the venue without a refund.

5. Photo and video recording at the event

5.1. Photo, video and audio recording may take place at the Company’s events. By purchasing a ticket and attending an event, the visitor agrees that they may appear in the footage and consents to the Company using such materials to inform the public about its activities, including for advertising purposes, without payment of any fee.

5.2. A visitor who does not wish to appear in the footage may inform a representative of the Company before the event begins.

5.3. The Company conducts video surveillance at the venue where events are held in order to ensure the safety of visitors and staff and to protect property. A corresponding notice is posted at the entrance to the venue. The procedure for processing video surveillance data is set out in the Personal Data Processing Policy.

6. Visitor responsibility

6.1. Visitors are responsible for their own state of health and assess for themselves whether they are able to attend the event.

6.2. Responsibility for a minor visitor, including their health and safety, lies with the accompanying adult. Please do not leave children unattended at the venue.

7. Cast changes, postponement and cancellation

7.1. The Company may replace performers without prior notice — a change of cast is not in itself grounds for a refund.

7.2. If an event is postponed or cancelled at the Company’s initiative, the refund rules established by the Public Offer, Section 6, apply.

8. Ticket refunds

Refund conditions and timeframes are set out in the Public Offer, Section 6 ("Refunds and Termination of the Agreement"), including refund request forms (general, illness, relative's death — per the form approved by Order No. 351 of the Ministry of Culture of Russia dated 22.03.2021).

A refund can be arranged on the ticket refund page: it shows which tickets in the order can be returned and gives a preliminary calculation of the amount.

9. Contact us

For questions before, during, or after an event: aelita.production@yandex.ru · +7 960 515-16-90.

See also: Public offer agreement · Privacy Policy · All documents